Who is the automation system for?
Sales departments use CRM systems as their main working tools. Bitrix24 is synchronized with your company’s website or online store, which allows you to automate your customer relationship management, for example, to issue an invoice or to prepare a quotation. An order falls from the website into the CRM system with contact information about a customer, and your manager has to confirm the customer’s order, issue an invoice, and complete the deal. All related departments that communicate with customers are also in the system. Sales automation is the main tool of modern business, which helps to increase efficiency and allows you to be ahead of other companies that do not use CRMs.
Bitrix24 is the best way to manage external interactions and relationships with your customers. Visibility and atomic access to data make it easier to increase team performance. Everyone in your company can see the number of customers’ requests, how the communication took place, what a customer bought or wanted to buy, when he last bought, how much he paid, and much more. In the future, it will be easier for any employee to continue the dialogue with the client, knowing his needs and characteristics.
CRMs can help companies of all sizes stimulate business growth, and it can be especially useful for small businesses, where teams often have to look for ways to do more at a lower cost.